Política de Reembolso
Refund Policy
At Ninho Organizado, we want you to be completely satisfied with your purchase. If you're not, we're here to help.
Request Period
You have up to 7 calendar days after receiving the product to request a return or exchange, in accordance with the Consumer Defense Code (Law No. 8.078/1990).
Return Conditions
- The product must be in its original packaging, with no signs of use.
- All accessories, manuals, and free gifts must be returned with the product.
- The product must not show damage caused by the customer.
How to Request
- Contact us by email or through the contact form on our website.
- Provide your order number and the reason for the return.
- Our team will respond within 2 business days with shipping instructions.
Refund
After we receive and inspect the returned product, the refund will be processed within 10 business days. The amount will be refunded using the same payment method used for the purchase.
- Credit card: the refund may take up to 2 billing cycles to appear, depending on the operator.
- Boleto or Pix: the refund will be made via bank transfer to the account provided by the customer.
Defective Products
If the product has a manufacturing defect, please contact us immediately. We will arrange an exchange or full refund, including shipping costs.
Return Shipping
In cases of buyer's remorse, the return shipping cost is the customer's responsibility. In cases of defect or shipping error, the shipping cost will be covered by Ninho Organizado.
Questions?
Contact our team using the contact form. We are ready to help!